The cross-campus ICT teams are involved in high priority initiatives to support the University’s Triplae A Strategic plan.
ICT Operating Model and Shared Services
The University of the West Indies teams have embarked on a major programme to implement a new ICT operating model which will significantly optimize performance and better assignment of limited resources across the university. The implementation of shared services for critical areas of operation will result in consolidation, integration and standardization of processes and the removal of ineffective process and practices.
The programme is operating under the aegis of the University ICT Steering Committee.
The Programme is divided into projects and is being implemented using a phased approach. This approach will facilitate early adoption of the model by the UWI.
The proposed shared services model will create value through the following accomplishments:
- Increased operational efficiencies due to standardization and harmonized processes based on industry best practice;
- Enable more efficient use of ICT resources;
- Improved delivery of ICT services;
- Economies of scale to negotiate better prices and quality of services from vendors;
- Reduce the risk of IT investments an increase ROI; and
- Build an effective culture of continuous improvement to face future challenges and demands.
Strategic Fit and Business Drivers
- Triple A Strategy Framework – the programme will align with the Triple A Strategic Goals. It specifically addresses the following strategic objectives:
- OneUWI strategy – aligns with and directly supports the institution’s strategy to achieve an integrated UWI.
- Financial constraints – the threat from shrinking financial resources/budgets and increasing operating expenditure can be mitigated by value creation in shared services.
Teaching and Learning Activities
University-wide roll out of Blackboard Collaborate Web Conferencing Tool
Blackboard Collaborate (BBC) was selected by the E-Learning Committe for teaching/learning across The UWI. The tool has been available to all four campuses from the 2017-2018 academic year. The procurement process extended the BBC license which has been used by the Open Campus for a number of years. BBC is a hosted solution.
- Cross Campus Technical testing of the BBC Ultra Web conference Tool Integration with Moodle
- BBC Cross-Campus Training
- E-Learning Technical Staff
- Faculty & Service Desk Technical Stall
- University Marketing & Communication developed Marketing Plan and launched the tool.
- Phase I, BBC Training Portal which is available to faculty and students
The UWI's strategic plan 2017-2022 is centred on the premise of a ‘One UWI’ vision aimed at revitalizing Caribbean Development through the creation, strengthening and maintenance regional and international linkages thus building on the institution’s unified intellectual force. With the advent and subsequent rapid expansion of the web-based teaching and learning, numerous tools have been developed and implemented to facilitate this shift and Microsoft’s Office 365 is one such tool.
Multiple pilot projects have been executed among staff across the four campuses in an effort to sensitize them on the variety of features afforeded to them through the Office 365 platform. Information on the various applications within the O365 suite, user training manuals and answers to frequently asked questions are readily available at: http://uwi.edu/o365/
The vision of the Business Intelligence project is to enable the University to become a more intelligent, information-driven and evidence-based organization. The project aims to foster a management culture in which decisions are made based on and driven by quality information.
The Business Intelligence Executive Dashboard enables access to consolidated information from the Enterprise Application Systems across the University. Providing information seamlessly across the University is a strategic theme of the University Strategic plan 2017-2022. The Executive Dashboard is intended to provide management information that will be used in the furtherance of good governance of the university’s business. The collection of reports represents the kind of information gleaned from the information systems used to process operational data. The visual impact will help to ensure that the data entered into the enterprise systems are of the highest quality. The intention is to provide real-time reporting which will ensure that the University is better informed of the emerging trends and developments