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Operations Analyst (56089)

Sagicor Group Jamaica Limited is hiring an Operations Analyst (56089) on Caribjob today.More details about this job are below:The selected candidate will have responsibility to assist the Client Services & Individual Life Claims Manager with the day-to-day operations of the Unit and Non-Corporate Branches by helping to develop, agree, document and enforce service standards and procedures, in keeping with the objectives of the Division in order to provide first class service to the Company’s clients. This role will also be responsible for reviewing and providing information to the Business Analysts on the Client Services and IL Claims processes and submit these process documents for review and sign-off. The incumbent will also be responsible for the maintenance of the repository for all approved processes, the preparation of reports for the unit and overseeing the operations of the units in the Manager’s absence.Key Duties and Responsibilities:

  • Assist the Client Services & Individual Life Claims Manager in the coordination of the administrative activities within the department and Service Centres, ensuring alignment with the objectives of the division/ company and that the principles of risk management are appropriately employed.
  • Perform supervisory management functions within the Department and Service Centres.
  • Set and monitor annual performance and productivity targets for Department and Service Centres’ team.
  • Participate in projects /initiatives to extend/ improve the use of electronic means in the conduct of business with clients and to improve communication to clients, as well as the implementation of new application software.
  • Monitor the training and development of staff, identify and recommend training needs and assist in designing in-house training programmes.
  • Prepare scheduled and ad hoc reports for submission to the Client Service & Individual Life Claims Manager; incorporate data from applications, weekly individual staff reports and highlight important service issues/trends.
  • Perform other job-related duties assigned from time to time. 

Academic Qualifications/ Specialized Skills/ Competencies:

  • Bachelor’s Degree in Management, Marketing, or any other related field from a recognized tertiary institution.
  • Completion of FLMI and ACS designations
  • Two (2) years’ working experience at the supervisory level within the insurance industry.
  • Excellent attitude to client service and teamwork.
  • Sound knowledge of life insurance products and processes.
  • Ability to conduct research, analyze data and make recommendations.
  • Sound knowledge of personal computer software including word processing, spreadsheet and other applications necessary for basic office efficiency.
  • Sound human relations skills.
  • Sound planning, organizing and time-management skills.
  • Ability to communicate effectively both orally and in writing.
  • Good listening and problem-solving skills and the ability to make sound decisions.

While we appreciate alla applications, only shortlisted candidates will be contacted. 

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