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Engagement Management Coordination (EMC) Assistant Manager

KPMG in Jamaica is hiring an Engagement Management Coordination (EMC) Assistant Manager on Caribjob today.More details about this job are below:KPMG Jamaica Extended Support Services (JESS) seeks to identify an EMC Assistant Manager who will be responsible for managing a team of up to seven lower level resources. These resources perform various tasks various tasks within the Client's Engagement Management Specialist process area. Particularly, this role will ensure the teams’ adherence to standard operating procedures is on time and of expected quality. The EMC Assistant Manager will have leadership and team building skills to promote a cohesive and innovative environment and will report on operational achievements and issues to the JESS Finance and Accounting Manager and Client’s EMC team members who are accountable for supported work.The position will be assigned to our rapidly growing KPMG Jamaica Extended Support Services (JESS), which is contracted to provide back office support to its member firm KPMG United States (“the Client”)Core FunctionReporting directly to the JESS EMC Manager, the EMC Assistant Manager will supervise the EMC process area to ensure that work is properly allocated and completed in a timely and accurate manner in accordance with established policies and procedures.  People Management 

  • Oversees the team who performs the execution and delivery of the in-scope tasks within Client's EMC function
  • Provides direction and leadership to the team, performs annual goal setting, and manages personnel issues by implementing performance improvement plans
  • Train and coach staff on in-scope tasks according to Client's standard operating procedures
  • Collaborates within JESS cross-functional departments to share best practices related to service delivery, team leadership, and reporting
  • Ensure work is allocated by level according to skillset, complexity, and capacity

Service Delivery and Quality Assurance

  • Monitors the achievement of operational objectives against Client criteria and contractual service levels
  • Gains advanced knowledge of the Client's policies, procedures, and applications
  • Performs quality assurance review of team members’ delivery and ensures it meets Client’s expectations and deadlines
  • Identifies and resolves operational / delivery related issues and escalates to Client stakeholders and JESS Finance and Accounting Manager, as required
  • Encourages and supports the identification of continuous improvement initiatives such as automation and procedural enhancements
  • Ensures standard operating procedures (SOP) documents accurately reflect the way the process is performed, updating every time a process change is administered (policy change, improvement, etc.)  
  • Performs data entry of engagement information. This includes engagement/phase setup, Enterprise Resource Planning (ERP) changes, engagement/phase status changes, billing, role changes, business area/profit center changes and Travel and Expense (T&E) adjustments.  
  • Coordinate invoice maintenance process with Accounts Receivable (AR) team – prepare replacement invoices, process credit notes, cash re-application, submit refund requests
  • Retrieve/provide invoice copies
  • Calculates engagement gain/loss 
  • Consolidate and submit month end ERP/Close impact report for approvals
  • Process ERP changes/closeouts/work-in-progress (WIP) adjustments 
  • Retrieve WIPs, T&E details, and other ad hoc reports from reporting systems
  • Update unbilled & AR Tools with comments on the applicable website
  • Submit journal entries for corrections
  • Create/Edit/Update/Close Internal codes 

Customer Service

  • Brings a customer centric focus to the role and act as the first point of escalation to ensure high levels of Client satisfaction 
  • Assists the JESS EMS Manager in cultivating productive relationships between operational teams, functional, and program related stakeholders
  • Effectively communicates with the Client to understand any changes to Client’s departmental policies, processes and procedures, and implement affected changes

Knowledge, Skills and CompetenciesEducation/Experience

  • The successful candidate should possess: 
  • Bachelor’s Degree in Finance and Accounting or Equivalent Professional Accreditation
  • minimum of five years of relevant work experience within Finance and Accounting or a similar process
  • At least ​three years managing others


  • In depth knowledge of assigned process scope
  • Ability to direct work assignments to meet established performance goals
  • Resolves escalated issues from the team or stakeholders; escalates unresolved issues when appropriate


  • Excellent communication skills and interpersonal judgment
  • Ability to communicate very effectively both orally and in writing with team members and stakeholders
  • Ability to work across a variety of job roles and activities with increasing competency
  • Ability to identify and resolve escalated issues within work scope


  • Ability to build confidence of team members and stakeholders
  • Ability to coach, lead, and motivate a team to meet and/or exceed performance goals
  • Resolves interpersonal issues in a way that is consistent with firm values
  • Consistently looks for ways to advance team capabilities and performance 

APPLY NOW! We thank all interested applicants however, only shortlisted candidates will be contacted.


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