The University of the West Indies

Office of the University CIO

About Us

"To be a OneUWI IT team delivering excellent ICT services to enable an agile UWI (University of the West Indies)"

 

Vision

The vision of the University ICT team is to harness the diverse capabilities of The UWI and develop strategic partnerships to deliver Information Communication Technology (ICT) services that enable students and other stakeholders to teach, learn and conduct research for the advancement of themselves and the wider Caribbean society.

 

Overall Mission of the Office of the University CIO

  • Coordinate and mobilise campus ICT teams into a cohesive University Team to Enable University Mission through innovative technology, and
  • Provide secure, reliable and integrated ICT solutions for Vice Chancellery departments
  • Enable digital transformation across the UWI

 

Department Goals & Objectives

  1. Leadership​
    • Coordinate ICT initiatives
      • Provide structure to ICT initiatives by utilising project management methodology
      • Develop strategies for collaboration across ICT departments and other stakeholders
      • Encourage and motivate to resolve technical issues
      • Coordinate implementation teams to ensure project delivery in a timely manner
      • Forge strong external IT strategic partnerships and vendor management  
      • Articulate ICT matters to internal and external stakeholders
      • Strengthen inter-campus relationships
      • Engage in University  Committees ​

  2. Innovative Technology
    • Enhance the capabilities of end users to achieve an elevated level of satisfaction through the delivery of IT products and services.
      • Provide easy access to data and information for executive decisions
      • Increase workforce productivity
      • Improve access to teaching/learning/research resources through enhanced technical solutions
      • Utilise technology to improve student and other stakeholder experience
      • Support the planning for the effective use of technology
      • Formulate ICT Policies
      • Promote awareness of technology solutions and ICT policies

  3. Service Delivery
    • Provide efficient and effective IT services to stakeholders
      • Improve the delivery of IT services utilising technologies.
      • Identify risks in services (internal and external) and mitigate.
      • Establish quality assurance model in the department.
      • Enhance user capabilities through self-service functionalities.
      • Provide Job aids and training for end users.

  4. People & Culture
    • Develop and retain a dedicated and exceptionally talented IT workforce to guarantee the success of the department and institutional goals.
      • Provide the training, exposure, and tools to empower the workforce to achieve maximum innovation and execute responsibilities efficiently and effectively.
      • Ensure long term success of mission by retention of high performing professionals, and implementation of a succession plan.

    • Develop a culture of excellent work ethics and attitude
      • Build a culture of results-oriented performance and excellent work ethics.
      • Establish knowledge sharing practises for business continuity and job enrichment
      • Improve communication for a better working relationship
      • Develop security conscious culture

  5. Process
    • Establish an on-going business process model to increase efficiency, quality, reduce cost and foster agility.
      • Streamline or re-engineer processes to allow for increased productivity.
      • Develop standards for documentation of processes.
      • Conduct periodic review of processes to identify weaknesses and implement solutions.